What Disney Can Teach Medical Practices About Keeping Employees Motivated

While touring Magic Kingdom as part of the Disney Institute customer service program, I learned that Disney doesn’t pay better salaries than other companies. I also learned that promotions are hard to come by. With 60,000 employees working at the parks alone, it is difficult to be chosen for a promotion when thousands of people are also applying for the job. Disney Park employees work long hours, mostly standing, in 100% humidity for a good portion of the year, work weekends and holidays, all while maintaining exceptional, customer centric, above and beyond, unsurpassed customer service, always. As it turns out, our pediatric medical practices have a lot in common with Disney. We hardly can afford to pay support staff above average salaries, they are required to work long hours, mostly standing, and chances a medical assistant or receptionist will get promoted to a high management position is very, very slim; especially if they work at a smaller office. And if you think about it, Disney employees have it easier than many of our employees. Parents and children want to be at Disney, whereas nobody wants to visit the pediatrician. Instead of dealing with happy mom, dads and children, our staff has to deal with grumpy, moody, sleep deprived, overworked, anxious parents and their sick, uncomfortable children. So I asked the tour guide how or what do they do to keep their staff otherwise known as cast members, up-beat, motivated and willingly to always go the extra mile for ever...
Source: Pediatric Inc - Category: Pediatricians Authors: Tags: Customer Experience Employee Leadership Business Cast member Disney Motivation Walt Disney Company Source Type: blogs