Prevalence and Risk Profile Of Unread Messages To Patients In A Patient Web Portal

Conclusions: Overall, secure messaging appears a safe form of communication, but systems to notify senders when messages are unread may have value. While most clinical messages were read, many outreach messages were not, providing caution for relying on such systems for information dissemination. Similar to other studies, differences by race and income were observed and require further study....
Source: Applied Clinical Informatics - Category: Information Technology Source Type: research