Conceptualisation of patient satisfaction: a systematic narrative literature review

Conclusions: Researchers brought satisfaction theories from other fields to the current healthcare literature without much adaptation. Thus, there is a need to attempt to define the patient satisfaction concept from other perspectives or to learn how patients evaluate the care rather than struggling to describe it by consumerist theories.
Source: The Journal of the Royal Society for the Promotion of Health - Category: Health Management Authors: Tags: Peer Review Source Type: research