Conceptualisation of patient satisfaction: a systematic narrative literature review
Conclusions:
Researchers brought satisfaction theories from other fields to the current healthcare literature without much adaptation. Thus, there is a need to attempt to define the patient satisfaction concept from other perspectives or to learn how patients evaluate the care rather than struggling to describe it by consumerist theories.
Source: The Journal of the Royal Society for the Promotion of Health - Category: Health Management Authors: Batbaatar, E., Dorjdagva, J., Luvsannyam, A., Amenta, P. Tags: Peer Review Source Type: research
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