Patient Satisfaction and Consumer Behavioural Intentions: An Outcome of Service Quality in Health Care Services

This study analyzes the suitability of service quality to improve customer satisfaction and in the process positively impacts behavioural intentions in the health care setting.

Source: Journal of Health Management - January 22, 2014 Category: Health Management Authors: Murti, A., Deshpande, A., Srivastava, N. Tags: Articles Source Type: research